Ross
Dear Tom,
Hello tom well i have arrived back in Australia after an enjoyable two months in your great country. I am very pleased to take this opportunity to thank Marlow Marine and specifically yourself for your professional approach in assisting me with the purchase of “Seabird”. We spent many hours together discussing all aspects of the purchase and I must advise that at all times I considered your comments/advise to be honest and most important to me was the fact that you have a vast knowledge of your products and the industry that you represent.
As you are well aware once i had agreed to purchase “Seabird” after sea trials, surveys etc. You continued to go out of your way to assist me with advise relating to “Seabird”and provided trustworthy and highly skilled people to help with my delivery to the east coast. I would also advise that Marlow Marine went out of their way to complete all service work including antifoul under a very tight schedule at a considerable cost to Marlow. I was there and I know that you had to call in staff from the east coast and some outside contractors to meet the deadline. It was also evident that the quality of completed work was of the highest standard, there were no shortcuts. I was grateful for the way in which you co-ordinated between sales, administration, service manager/engineering and senior management to achieve the objective.
In conclusion it is great to deal with a reputable company that has the necessary client procedures in place and a skilled and courteous organisation to ensure an enjoyable purchase.
Kind regards
Ross
