Testimonial

It is important to any of us in the marine industry to give and get feedback from our clients, colleagues, and vendors so that we can improve our service. I am writing to you to compliment you for what I view as one of the most positive professional experiences I have had in 25 years of brokerage sales. I mean that.

Back in March, I called Tom Pride to set up a showing for Blue Heron, a 70 Command Bridge in your yard. The boat was very clean and cool. Tom was on the spot with good answers and knew when to speak and when to listen. He did a masterful job of taking care of us. The clients made positive comments about the boat and Tom. It started the relationship off on a very positive track. They were excited about moving forward.

As we progressed to contract and survey, there were plenty of obstacles presented by the buyer, seller, surveyors, boat and some mistakes by me. Tom was skillful in handling the bumps with a calm and thoughtful manner. He was very consistent and completely honest throughout the transaction and beyond. I give him credit for holding the deal together through some tense periods.

I was particularly impressed with how Tom always acted in his client’s and company’s best interests. He did what he was supposed to do. He was faithful to the owner’s interests without fail. He worked long hours gathering facts and making recommendations based on fact, not guesses. It was apparent that Tom had the owner’s trust and respect.

As I spent more time in the yard and sales area, I noticed how clean and well run the operations were. It was apparent that the team worked well together and we were able to get things done in a timely and professional manner. The quality of work was excellent. Danny was great to deal with. Promises were made and kept. I felt a sense of pride from the lady with the leaf blower to the top. Cheri Fane was excellent in facilitating us with what was a very complicated closing. Every service you provided and every sub contractor you brought in was the best.

After the closing, we had a major accident. During the orientation, Mrs. Garner fell in a hatch and broke her leg. Your team helped with genuine concern. Tom visited her in the hospital several times and continued to give us good local knowledge throughout our unanticipated stay.

Bill Thomas gave us one of the best orientations I have every witnessed. He came back to the boat six weeks later and started from the beginning. He really knows the boats and has a gift from transferring knowledge in a way we could absorb. He has answered the phone almost every time I have called, and has been able to give me quick answers. I had a question about the water system and he actually went to the boat and figured it out for us.

That brings me to the boat. I always knew the boats were high quality, but I did not have a full appreciation for the design. It is a real boat design by real boaters for real boaters. It is inspirationally apparent that there are many things you did not have to do, but chose to do to give the owners a safe reliable experience. The owner has repeatedly given your company praise behind your back. I am compelled to bring the praise to the front and offer my thanks for a great experience. Marlow Yachts is a shining credit to our industry.

Keep up the great work,

David Benson, Nashville Yacht Brokers